Ufora Terms of Service & User Agreement

Effective date: 2026-05-26  ·  Last updated: 2026-05-26

1. Acceptance & Scope

These Terms of Service (the “Terms” or “Agreement”) form a legally binding contract between you (“you”, “User”, “Buyer”, “Seller”) and Ufora (“Ufora”, “we”, “us”, the “Platform”) governing your access to and use of the Ufora website, smart contracts, APIs, mobile applications, integrations (including the OsPOS point-of-sale system), and all related services (collectively, the “Services”).

These Terms incorporate by reference the Privacy Policy, the Return & Refund Policy, any community guidelines posted on the Platform, and any seller-specific or store-specific policies displayed at the listing level.

2. Definitions

• Listing — a good, service, rental, or job offering created by a Seller on the Platform.
• SPACEL — the ERC-20 token on the Arbitrum One network used as the Platform's native medium of exchange.
• BLAST — an additional ERC-20 token accepted as an alternate settlement currency where enabled.
• Smart Contract — the on-chain code that holds and releases payments in escrow (including, without limitation, ClassifiedsEscrow, DropshipEscrow, and PosPaymentSplitter).
• Escrow — the period during which Buyer funds are locked in the Smart Contract pending delivery confirmation or auto-release.
• KYC — Know-Your-Customer identity verification, performed by Ufora's third-party provider (currently Sumsub) or via the manual review queue.
• Store Credits — non-cash, non-withdrawable balance, denominated in SPACEL-equivalent units, redeemable only on Platform purchases settled in SPACEL escrow (see § 11).

3. Eligibility & Account Registration

1. You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into binding contracts.
2. You may not use the Services if you are located in, organized under the laws of, or a resident of any country, territory, or region subject to comprehensive United States, United Kingdom, European Union, or United Nations sanctions, or if you are on any sanctions or denied-party list.
3. You must provide accurate and current information when registering and keep it up to date. You are responsible for safeguarding your password, recovery phrases, wallet private keys, and any other access credentials. Ufora cannot recover lost wallet keys.
4. You may not create more than one account, share your account, or transfer your account without our prior written consent.
5. Sellers and storefront operators must complete KYC verification before posting listings or receiving payouts. Some buyer-side features (e.g. high-value purchases, dispute escalation) may also require KYC.

4. Platform Role — We Are Not a Party to Transactions

Ufora is a technology venue that connects independent Buyers and Sellers. We do not own, manufacture, source, store, ship, inspect, package, or deliver any item listed on the Platform. Every transaction is solely between the Buyer and the Seller.

Ufora's role is limited to (a) providing the user interface and discovery tools, (b) facilitating non-custodial escrow via the Smart Contracts, (c) operating the dispute-review process, and (d) offering optional ancillary services (KYC, messaging, notifications, analytics, cross-publication between Ufora and OsPOS).

We are not a bank, money transmitter, broker-dealer, exchange, securities intermediary, investment advisor, fiduciary, custodian, or escrow agent (other than via the non-custodial Smart Contract). We make no representations as to the merchantability, fitness for purpose, legality, safety, or authenticity of any item, service, or seller.

5. Seller Obligations

1. You alone are responsible for the legality, accuracy, completeness, and lawfulness of every Listing you create. Misleading, false, or fraudulent listings will be removed and may result in account suspension and forfeiture of in-flight escrow funds (subject to dispute review).
2. You must have valid title to any item you list, and the legal right and authority to sell or rent it.
3. You are responsible for honoring the Listing as described, shipping within the stated handling time, packaging items adequately for transit, providing tracking information when applicable, and responding to Buyer messages in a reasonable timeframe.
4. You must collect and remit any applicable sales tax, VAT, GST, customs duty, import tax, or other levy imposed on the transaction by your jurisdiction or the Buyer's. Ufora may, where required by law, report transaction volumes to tax authorities and provide tax forms to Sellers exceeding statutory thresholds.
5. You are responsible for compliance with all applicable consumer-protection, product-safety, labelling, recall, and import/export laws.
6. For services, rentals, and jobs you must hold any professional licence, insurance, or registration required by your jurisdiction.

6. Buyer Obligations

1. You must read each Listing in full, including variants, condition, shipping options, and Seller's policies, before placing an order.
2. Once payment is deposited into Escrow, the order is binding. Withdrawal before delivery requires the Seller's cooperation or an admin-resolved dispute.
3. You must provide accurate shipping information. Failed delivery due to incorrect or incomplete address is the Buyer's responsibility.
4. You must inspect items promptly on delivery and either (a) confirm receipt, (b) request a return per § 13, or (c) open a dispute within the dispute window, otherwise funds will auto-release to the Seller.
5. You are responsible for any taxes, duties, or fees levied by your jurisdiction on goods received from abroad, and for any blockchain network gas fees you incur.

7. Prohibited Items, Content & Activities

You must not list, sell, exchange, advertise, link to, ship, or otherwise transact in any of the following (the “Prohibited Items”):

• Firearms, ammunition, explosives, fireworks, weapons (including 3D-printable weapons files), or any item designed primarily to cause harm.
• Illegal drugs, controlled substances, drug paraphernalia, prescription medications dispensed without a valid licence, anabolic steroids, or precursor chemicals.
• Tobacco, vaping devices, e-liquids, alcohol, cannabis, kratom, kava, and similar regulated substances except where expressly allowed by both your jurisdiction and the Buyer's.
• Counterfeit, replica, knock-off, or unauthorised reproduction of branded goods, software, media, or any item violating intellectual-property rights.
• Stolen property, items obtained by fraud, items lacking valid title, salvage with title issues, or items recovered without authorisation.
• Human remains, organs, body parts, fluids, hair (other than commercially-prepared wigs), or any item harvested from living persons or protected species.
• Endangered species, ivory, products from protected wildlife, illegal animal products, or any item violating CITES or equivalent.
• Hazardous materials, radioactive materials, asbestos, hazardous chemicals, ozone-depleting substances, banned pesticides, or anything regulated under hazardous-goods conventions.
• Sexually explicit material, child sexual abuse material (CSAM) — strictly prohibited; reported to law enforcement — pornography depicting non-consensual acts, and adult services of any kind.
• Hate speech, content promoting terrorism or extremism, incitement to violence, defamatory content, or any content prohibited by applicable law.
• Financial instruments, securities, derivatives, lottery tickets, gambling chips, mortgage-backed loans, government bonds, MLM-scheme participation, pyramid-scheme access.
• Personal information, identity documents, passports, social-security numbers, credit-card numbers, hacked accounts, login credentials, or stolen data of any kind.
• Malware, ransomware, spyware, phishing kits, exploit toolkits, hacking services, or services intended to defeat security measures.
• Live animals other than where local law permits and species-specific welfare regulations are satisfied.
• Recalled, expired, or non-compliant products including expired food, expired pharmaceuticals, non-FDA-compliant medical devices, and goods subject to a manufacturer or government recall.
• Government-issued items not intended for resale, including current government identification, currency in bulk, postage equipment, official emblems, or military uniforms with insignia.
• Any item or service whose sale, transfer, possession, or shipment is prohibited under applicable law in either the Seller's or the Buyer's jurisdiction.

In addition, you must not use the Platform to: launder money, evade sanctions or taxes, manipulate listings or reviews, run search-engine spam, scrape user data at scale, reverse-engineer or attack the Platform or its Smart Contracts, harass other users, impersonate others, post-and-cancel to manipulate price feeds, perform wash trading, or attempt to defraud Ufora or other users in any manner whatsoever.

8. Sole Liability for Illegal Activity

You — and you alone — are fully and exclusively responsible for any illegal, unauthorised, or regulated activity you conduct on or through the Platform.

Ufora does not endorse, approve, monitor, or guarantee the legality of any Listing or transaction, and shall not be held liable in any forum for the acts or omissions of Users, including but not limited to the listing, sale, purchase, or shipment of Prohibited Items, the misrepresentation of goods, the evasion of taxes or duties, the violation of intellectual-property rights, the violation of sanctions or export-control regimes, the commission of fraud, money laundering, financing of terrorism, the trafficking of stolen goods, or any criminal or civil wrongdoing committed by a User of the Platform.

You agree to indemnify, defend, and hold Ufora harmless from any liability, loss, damage, penalty, fine, cost, or expense (including reasonable legal fees) arising out of or related to your unlawful, fraudulent, or rule-breaking conduct. We reserve the right to cooperate fully with law enforcement, regulators, and tax authorities, including disclosing your account information, transaction history, IP records, KYC documents, and on-chain activity, with or without prior notice to you, where we reasonably believe such disclosure is required or appropriate.

9. Transactions, Payment & Escrow

1. Most transactions on the Platform settle through a non-custodial Smart Contract on the Arbitrum One network. Buyer-deposited funds are held by the Smart Contract code (not by Ufora) until release.
2. Funds are released to the Seller (a) when the Buyer confirms delivery, (b) when an admin resolves a dispute in the Seller's favour, or (c) automatically after the dispute window (currently 14 days from shipment, configurable) expires without a dispute being opened.
3. Ufora currently charges no platform fee on seller payouts. The platform reserves the right to introduce a fee at any time, with notice posted on this page.
4. Where the platform supports alternate methods (BLAST escrow, NowPayments crypto gateway, Store Credits, or free placement), the equivalent settlement rules apply per the method's on-screen disclosures.
5. Blockchain transactions are irreversible. Mistyped addresses, mistaken sends, accidental approvals, and incorrectly-priced listings cannot be undone by Ufora. Verify every transaction before signing.
6. Network gas fees are paid by the party signing the transaction and are not refundable.

10. Cryptocurrency, Blockchain & Smart-Contract Risk Disclosure

Cryptocurrency and blockchain technology carry substantial risk. By using the Platform you acknowledge that you understand these risks and assume full responsibility for them.

• Smart-contract vulnerabilities. The Smart Contracts underlying the Platform — ClassifiedsEscrow, DropshipEscrow, PosPaymentSplitter, and related contracts — are software. Software can contain bugs, undiscovered vulnerabilities, design flaws, oracle-manipulation surfaces, MEV exposure, or implementation errors that may lead to partial or complete loss of funds. While we follow industry-standard practices (OpenZeppelin libraries, role-based access control, reentrancy guards, pausable patterns), no audit eliminates risk. Use the Platform with caution and never deposit more than you are willing to lose.
• Token volatility. The market price of SPACEL, BLAST, ETH, and any other token may fluctuate sharply, rapidly, and unpredictably. The fiat value of an order may differ materially between the moment of listing, the moment of deposit, and the moment of release.
• Network risk. The Arbitrum One network, its sequencer, its bridges, the Ethereum L1, and the broader EVM ecosystem may experience downtime, congestion, censorship, reorganisations, forks, or governance disputes. Such events may delay or prevent the execution of escrow operations.
• Custodial risk in connected wallets. Hot wallets, custodial wallets, exchange wallets, and any third-party service you connect to the Platform carry their own counterparty and security risks. You alone are responsible for the security of any wallet you connect.
• Regulatory risk. The legal status of cryptocurrency varies by jurisdiction and is rapidly evolving. Tax treatment, money-transmission rules, securities classification, and sanctions enforcement may change. You are solely responsible for determining what laws apply to you and for complying with them.
• Irreversibility. On-chain transactions cannot be reversed by Ufora, by the contract authors, or by anyone other than the protocol itself. Any error you make is permanent.
• Liquidity risk. SPACEL and BLAST may have thin liquidity. You may be unable to convert tokens received as Seller proceeds into fiat or other assets at the prevailing market rate, or at all.
• Phishing & social engineering. Phishing sites, fake support accounts, malicious browser extensions, and social-engineering attacks targeting crypto users are common. Ufora will never ask for your seed phrase, private key, or password through email, chat, social media, or any external channel. Treat any such request as a phishing attempt.

You expressly assume all risk of loss arising out of the use of cryptocurrency, smart contracts, blockchain networks, and connected wallets. Ufora shall not be liable for any loss caused by smart-contract bug, exploit, hack, frontrunning, MEV extraction, network failure, fork, reorg, lost keys, phishing, market movement, fraudulent counterparty, or any other risk inherent in cryptocurrency.

11. Store Credits

Store Credits are an in-platform balance, denominated in SPACEL-equivalent units, that may be earned through the referral programme, returned-item refunds, admin grants, or platform promotions. Store Credits are not money, not a security, not redeemable for fiat, not transferable between accounts, not withdrawable, and may not be sold. They are spendable only on SPACEL-settled checkouts on the Platform (in full or in part). They are not redeemable for NowPayments, BLAST, or any other settlement method.

Store Credits may expire, be revoked, be reduced, or be cancelled at Ufora's sole discretion (including, without limitation, where they were issued in error, where the recipient violates these Terms, or where the underlying transaction is reversed). Credits carry no cash value and create no debt of Ufora to you.

12. Shipping, Delivery & Risk of Loss

1. Sellers are responsible for selecting a shipping method, packaging the item adequately, and dispatching within the stated handling time.
2. Title and risk of loss pass from Seller to Buyer at the moment of delivery (or, for digital deliverables, at the moment of digital handover), unless the parties agree otherwise in writing on the Listing.
3. Shipping costs, customs duties, and import taxes are paid as disclosed on the Listing and at checkout. The Buyer is generally responsible for import duties to the destination country.
4. Ufora is not a carrier and assumes no responsibility for shipment delay, loss, damage, or carrier insurance claims. Disputes regarding shipping are between the Buyer, the Seller, and the carrier.

13. Returns, Refunds & Disputes

1. Each Seller may publish its own return policy at the listing level. In the absence of a Seller policy, the platform default applies (see Return & Refund Policy).
2. Where a return is approved, the refund settles through the same path as the original payment (SPACEL escrow refund, store-credit refund, or NowPayments refund as applicable).
3. Disputes may be opened by either party within the dispute window. Ufora's admin team will review the evidence submitted by both sides and make a binding determination. The admin team's decision is final and not subject to appeal except for clear procedural error.
4. Repeated unsubstantiated disputes, abuse of the dispute system, or evidence-tampering may result in account suspension or termination.

14. Fees & Taxes

Ufora currently charges no platform fee on seller payouts. The platform reserves the right to introduce a fee at any time, with notice posted on this page. Fees are quoted exclusive of any applicable VAT, GST, sales tax, withholding tax, or other levy. Sellers receive their net payout after deduction of the platform fee at the moment of release.

You are solely responsible for determining, collecting, remitting, and reporting any taxes applicable to your transactions. Where Ufora is legally obligated to withhold or report (e.g. marketplace facilitator rules), it will do so in compliance with applicable law and you consent to such withholding and reporting.

15. Intellectual Property

The Platform, including all software, designs, logos, trademarks, content, copy, the “Ufora” name and brand, and the underlying Smart Contracts, is owned by Ufora or its licensors and protected by intellectual-property laws. Nothing in these Terms grants you any right, title, or interest in or to the Platform except the limited, revocable, non-exclusive, non-transferable licence to access and use the Platform in accordance with these Terms.

You may not reverse-engineer, decompile, disassemble, scrape, copy, modify, redistribute, sub-licence, or create derivative works of the Platform except where expressly permitted by applicable law that cannot be contractually waived.

16. User Content & Licence Grant

You retain ownership of the content you submit (listings, photos, videos, reviews, messages, descriptions, brand names, “User Content”). By submitting User Content you grant Ufora a worldwide, royalty-free, perpetual, irrevocable, sub-licensable, transferable licence to host, store, reproduce, display, modify, adapt, distribute, publish, and otherwise use the User Content for the purpose of operating, marketing, improving, and promoting the Platform (including in search-engine results, social media, paid advertising, and partner integrations).

You represent and warrant that you have all rights, licences, consents, and permissions necessary to grant this licence and that your User Content does not infringe third-party rights or violate any law.

Ufora respects intellectual-property rights and will respond to valid takedown requests in accordance with the U.S. Digital Millennium Copyright Act (DMCA) and similar laws in other jurisdictions. To submit a takedown notice, contact the platform via the address in § 29.

17. KYC, AML & Sanctions Compliance

Ufora may, at any time and at its sole discretion, require additional identity verification, proof of source of funds, transaction monitoring, sanctions screening, or other compliance steps. You agree to provide all reasonably requested information promptly.

Ufora may freeze, hold, delay, or refuse to settle any transaction it reasonably believes is connected to money laundering, terrorism financing, sanctioned persons or jurisdictions, fraud, market manipulation, or any violation of law. We may report such activity to competent authorities without prior notice to you.

18. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains what data we collect, how we use it, and your rights with respect to it. By using the Platform you consent to our processing of your personal data as described there.

19. Communications & Notifications

You consent to receive transactional communications from Ufora by email, in-app notification, push notification, SMS (where you have provided a number), and on-screen message. Transactional messages include order updates, dispute notices, security alerts, KYC updates, and legally-required notices. You may opt out of marketing emails through the unsubscribe link in any such email.

20. Account Suspension & Termination

We may suspend, restrict, downgrade, or terminate your account, withhold payouts, reverse completed transactions to the extent technically possible, remove listings, withdraw store credits, or refuse you access to the Platform — at our sole discretion, with or without notice — where we reasonably believe you have violated these Terms, applicable law, or community guidelines; where required by law, regulator, or court order; where there is a security concern; or where your conduct exposes the Platform or other Users to risk.

You may delete your account at any time through the account settings, subject to ongoing legal-retention requirements, in-flight orders, and open disputes.

21. Indemnification

You agree to indemnify, defend, and hold harmless Ufora, its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Platform; (b) your User Content or Listings; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right (including intellectual property, privacy, or contractual rights); (e) any transaction or dispute between you and another User; (f) any tax, duty, or fee assessed against you; or (g) your use of cryptocurrency or interaction with the Smart Contracts.

22. Disclaimer of Warranties

The platform, the smart contracts, and all services are provided “as is” and “as available”, without warranty of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement, title, uninterrupted access, data accuracy, freedom from defects or vulnerabilities, or compatibility with any wallet, device, or network.

Without limiting the foregoing, Ufora does not warrant: (a) that the Platform or Smart Contracts will be secure, error-free, or free of vulnerabilities or exploits; (b) that any Listing, Seller, or Buyer is authentic, lawful, solvent, or trustworthy; (c) that any cryptocurrency transmitted through the Platform will retain any particular value; (d) that any feature will continue to be offered; or (e) that the Platform will be available in any particular jurisdiction.

23. Limitation of Liability

To the maximum extent permitted by law, Ufora and its affiliates, officers, directors, employees, contractors, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including, without limitation, lost profits, lost revenues, lost data, loss of goodwill, loss of cryptocurrency, loss of access to wallets, loss of opportunity, or loss arising out of smart-contract vulnerabilities, network failures, or third-party conduct — even if Ufora has been advised of the possibility of such damages.

Ufora's aggregate liability arising out of or related to these Terms and your use of the Platform shall not exceed the greater of (a) the total platform fees actually paid by you to Ufora in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100). Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

24. Assumption of Risk

You acknowledge and agree that you use the Platform — and especially the Smart Contracts, SPACEL, BLAST, and any other on-chain feature — entirely at your own risk. You have read § 10 (Cryptocurrency, Blockchain & Smart-Contract Risk Disclosure) and you accept all the risks described there, whether or not you fully understand each one. If you are not comfortable with these risks, do not use the Platform.

25. Force Majeure

Ufora shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, government action, sanctions, court order, network outage, sequencer failure, chain reorganisation, blockchain fork, exchange collapse, oracle failure, exploit of an underlying protocol, internet outage, hosting-provider failure, or cyber-attack.

26. Governing Law, Arbitration & Class-Action Waiver

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Ufora is established, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Platform shall be finally resolved by binding arbitration administered by a recognised international arbitration institution under its then-current rules. Arbitration shall be conducted in English, by a single arbitrator, and the seat of arbitration shall be the city in which Ufora's principal place of business is located.

Class-action waiver. You and Ufora each agree that any dispute shall be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. Where this waiver is unenforceable in your jurisdiction, the dispute will be brought in the courts of competent jurisdiction at Ufora's registered address, and you submit to the exclusive jurisdiction of those courts.

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property rights or confidential information.

27. Modifications

We may amend these Terms at any time. The amended version will be posted on this page with an updated “Last updated” date. Material changes will, where practical, be announced via in-app notice. Your continued use of the Platform after the amended Terms take effect constitutes your acceptance of the amended Terms. If you do not agree to the amendment, you must stop using the Platform.

28. Miscellaneous

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable while preserving its intent.
• No waiver. Failure to enforce any provision is not a waiver of that or any other provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Entire agreement. These Terms, together with the documents incorporated by reference (Privacy Policy, Return Policy, and any Listing- or store-level policies), constitute the entire agreement between you and Ufora regarding the Platform, and supersede any prior agreement on the same subject.
• No agency. Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between you and Ufora.
• Survival. The sections of these Terms that by their nature should survive termination (including but not limited to § 8, § 10, § 14, § 15, § 16, § 21, § 22, § 23, § 24, § 26) shall survive any termination of your account or these Terms.

29. Contact

For legal or compliance enquiries, takedown notices, sanctions queries, or service of process, contact us via the platform's in-app messaging or the email address posted on the Help Center. Routine support requests should go through the Help Center first.

By creating an account, posting a Listing, depositing into a Smart Contract, or otherwise using the Platform, you confirm that you have read, understood, and agreed to be bound by each and every provision of these Terms.