Return & Refund Policy

1. Overview

Ufora Marketplace provides payment protection — funds held until order completion — to protect both buyers and sellers. Returns and refunds are governed by individual seller policies and Ufora's platform rules. All transactions are secured on the Arbitrum blockchain.

2. Buyer Protections

• Funds are held until order completion — released when you confirm receipt. Do not confirm until satisfied.
• If you receive an item not as described, open a dispute within 14 days of delivery.
• Funds auto-release to the seller after 14 days if no dispute is raised.
• You may request a return from delivered or completed orders via the order page.

3. Return Eligibility

Returns may be eligible when:

• Item arrived damaged or defective
• Item not as described in the listing
• Wrong item received
• Change of mind returns are at seller discretion

4. Return Process

1. Go to My Orders and open the relevant order.
2. Click Request Return and select a reason.
3. The seller will review and respond within 3 business days.
4. If the seller approves, ship the item back and provide tracking.
5. If the seller rejects or does not respond, you may escalate to a dispute.

5. Refund Timeline

Once a return is approved and confirmed by admin:

• SPACEL token refunds are processed within 1–3 business days.
• Store credit refunds are immediate.

6. Disputes

If a return cannot be resolved between buyer and seller, either party may escalate to a dispute. Ufora admin will review evidence and make a final binding decision.